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Refund Policy

Last Updated: January 12, 2026

1. Scope & Definitions

• "Customer" is the person purchasing a task.
• "Tasker" is the independent service provider performing the task.
• "Platform fee" is the fee retained by OddJobzz for use of the marketplace (currently 10% of the task amount, capped at CAD $10 per task).
• "Processing fees" are card/Stripe fees collected by the payment processor.

2. Eligibility & Time Window

• Refund requests must be submitted within 48 hours of the task being marked complete in the app.
• Requests opened after 48 hours may be denied unless required by law or exceptional circumstances exist.
• For cancellations before work starts, see Section 6 (Cancellations).

3. What Is and Isn't Refundable

3.1 Not Refundable by Default

• OddJobzz platform fee (10% capped at CAD $10).
• Payment processing fees charged by Stripe on the original transaction (percentage + fixed amount).
• Non-recoverable costs (e.g., materials purchased by the Tasker, special order items) unless both parties agree otherwise or required by law.

3.2 Refundable by Negotiation

Tasker portion: All or part of the Tasker's earnings may be refunded if:

• Customer and Tasker reach mutual agreement through in-app negotiation, OR
• Tasker voluntarily agrees to a refund after mediation/escalation review

Note: OddJobzz cannot unilaterally deduct refunds from Tasker earnings without Tasker consent. Our role is to facilitate fair resolution through evidence review and communication.

4. How Refunds Work (Peer-to-Peer Process)

All refunds are negotiated between Customer and Tasker. OddJobzz provides the platform for communication but does not decide refund outcomes.

4.1 Direct Negotiation (Standard Process)

1. Customer submits a refund request through the app with proposed amount and evidence.
2. Tasker receives notification and reviews the request.
3. Tasker may:
   • Accept the requested amount
   • Decline with explanation
   • Counter-offer with a different amount
4. Customer reviews Tasker's response and may accept, decline, or continue negotiating.
5. When both parties agree, the refund is processed automatically from the Tasker's earnings.
6. Platform fee (10%, max $10) and processing fees remain non-refundable.

4.2 Escalation & Mediation (When No Agreement Reached)

If Customer and Tasker cannot reach an agreement through direct negotiation:

• Customer may escalate the dispute to OddJobzz support for review.
• OddJobzz will review all in-app evidence (photos, messages, timestamps, task details) from both parties.
• Our role is to facilitate communication and help both parties reach a fair resolution—we do not unilaterally issue refunds or force outcomes.
• We may provide guidance, clarify expectations, or suggest compromise amounts based on evidence.
• If evidence shows clear policy violations, task misrepresentation, or bad faith from either party, we may take account actions (see Section 8).
• Final refund decisions require mutual agreement or voluntary acceptance by the Tasker.

Note: As a marketplace facilitator, OddJobzz connects independent service providers with customers but does not employ Taskers, guarantee work quality, or assume liability for service disputes. We assist with resolution but cannot force refunds without Tasker consent.

4.3 What Happens During Mediation

When a dispute is escalated to OddJobzz support:

1. Evidence Review: We review all in-app evidence including photos, chat messages, task description, agreed scope, and payment breakdown.
2. Contact Both Parties: We may reach out for clarifications, additional photos, or to understand each perspective.
3. Facilitation: We may:
   • Point out relevant policy sections or task agreement terms
   • Highlight evidence that supports either party's position
   • Suggest compromise amounts based on partial work or partial issues
   • Clarify what was agreed vs. what was delivered
4. Guidance, Not Mandate: We cannot force either party to accept a specific outcome. Our goal is to help you reach agreement based on evidence and fairness.
5. Account Actions (If Needed): If evidence shows clear policy violations, misrepresentation, or bad faith from either party, we may issue warnings or strikes (see Section 8.1).

Typical mediation takes 2-5 business days. Both parties will be notified of the review outcome and any suggested next steps.

4.4 Method & Timing

• Refunds are returned to the original payment method. Banks and card networks may take up to 30 days to post the funds.
• OddJobzz does not issue cash refunds.

5. Evidence Requirements

To support your refund request, please provide:

• Clear description of the concern (what fell short vs. what was agreed).
• Photos/videos demonstrating the issue, if applicable.
• Relevant in-app chat messages and task details (scope, timing, changes).
• Any supporting documents (receipts, quotes, etc.).

6. Cancellations

• Before hire: Customer may cancel with no fee.
• After hire, before work starts: a cancellation fee may apply as shown in-app.
• After work starts: cancellations may incur up to 100% of the task amount depending on progress and any non-recoverable costs.

7. Chargebacks & Disputes

Card chargebacks and related decisions are handled by the payment processor/card networks. If a chargeback is filed, OddJobzz may submit evidence. Any dispute fees or losses assessed by the processor may be charged to the party determined to be responsible under this policy and the Terms of Service.

8. Misuse, Fraud, and Safety

Refund abuse, fraudulent claims, or policy violations may result in account actions (including suspension) and potential recovery of costs. OddJobzz provides an online marketplace and informal mediation only and is not a party to the service contract between Customer and Tasker.

8.1 Accountability & Strike System

To maintain marketplace integrity, OddJobzz tracks refund disputes and patterns of behavior:

Customers:

• Repeated frivolous refund requests or fraudulent claims may result in warnings, restrictions, or account suspension.
• Evidence of attempting to abuse the refund process (e.g., requesting refunds for completed satisfactory work) will be reviewed.

Taskers:

• Taskers who consistently refuse legitimate refund requests or provide substandard work may receive strikes.
• Three (3) strikes within a 12-month period may result in account restrictions or permanent removal from the platform.
• Strikes are issued after review of escalated disputes where evidence shows clear policy violations or bad faith.

All account actions are at OddJobzz's discretion and subject to our Terms of Service. Users may appeal account actions by contacting support@oddjobzz.com.

9. Local Laws

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws. Where laws require a different outcome, we will follow the law.

10. Contact & Escalation

• To submit a refund request: Use the in-app refund feature within 48 hours of task completion.
• For help with negotiation or to escalate a dispute: Contact support@oddjobzz.com with task details and summary of attempts to resolve.
• For general refund policy questions: Email info@oddjobzz.com or visit our FAQ on the Contact page.

Note: Refund requests must be initiated in-app for proper documentation and tracking. Email requests may be delayed or require additional verification.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the latest revision. Continued use of OddJobzz after changes constitutes acceptance of the updated policy.

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By using OddJobzz, you acknowledge that you have read and understood this Refund Policy.

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