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Refund Policy

Last Updated: November 12, 2025

1. Scope & Definitions

• "Customer" is the person purchasing a task.
• "Tasker" is the independent service provider performing the task.
• "Platform fee" is the fee retained by OddJobzz for use of the marketplace (currently 10% of the task amount, capped at CAD $10 per task).
• "Processing fees" are card/Stripe fees collected by the payment processor.

2. Eligibility & Time Window

• Refund requests must be submitted within 48 hours of the task being marked complete in the app.
• Requests opened after 48 hours may be denied unless required by law or exceptional circumstances exist.
• For cancellations before work starts, see Section 6 (Cancellations).

3. What Is and Isn't Refundable

3.1 Not Refundable by Default

• OddJobzz platform fee (10% capped at CAD $10).
• Payment processing fees charged by Stripe on the original transaction (percentage + fixed amount).
• Non-recoverable costs (e.g., materials purchased by the Tasker, special order items) unless both parties agree otherwise or required by law.

3.2 Potentially Refundable

Tasker portion: all or part of the Tasker's earnings may be refunded if Customer and Tasker agree in-app, or if OddJobzz—after informal review—determines a partial or full refund is appropriate based on the evidence.

4. How Refunds Work (Flow)

4.1 Mutual-Agreement Flow (Preferred)

1. Customer submits a request with the proposed amount and evidence.
2. Tasker reviews and accepts or proposes a different amount.
3. When both agree, OddJobzz processes a partial refund of the agreed amount from the Tasker portion. Platform and processing fees remain non-refundable.

4.2 No-Agreement Flow (Informal Review)

• OddJobzz reviews in-app evidence (photos, messages, timestamps, task details) and may request clarifications.
• At OddJobzz's discretion, a partial or full refund of the Tasker portion may be issued—or the request may be declined if evidence is insufficient.

4.3 Method & Timing

• Refunds are returned to the original payment method. Banks and card networks may take up to 30 days to post the funds.
• OddJobzz does not issue cash refunds.

5. Evidence Requirements

To support your refund request, please provide:

• Clear description of the concern (what fell short vs. what was agreed).
• Photos/videos demonstrating the issue, if applicable.
• Relevant in-app chat messages and task details (scope, timing, changes).
• Any supporting documents (receipts, quotes, etc.).

6. Cancellations

• Before hire: Customer may cancel with no fee.
• After hire, before work starts: a cancellation fee may apply as shown in-app.
• After work starts: cancellations may incur up to 100% of the task amount depending on progress and any non-recoverable costs.

7. Chargebacks & Disputes

Card chargebacks and related decisions are handled by the payment processor/card networks. If a chargeback is filed, OddJobzz may submit evidence. Any dispute fees or losses assessed by the processor may be charged to the party determined to be responsible under this policy and the Terms of Service.

8. Misuse, Fraud, and Safety

Refund abuse, fraudulent claims, or policy violations may result in account actions (including suspension) and potential recovery of costs. OddJobzz provides an online marketplace and informal mediation only and is not a party to the service contract between Customer and Tasker.

9. Local Laws

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws. Where laws require a different outcome, we will follow the law.

10. Contact

For questions or to submit a refund request, please contact us at support@oddjobzz.com.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the latest revision. Continued use of OddJobzz after changes constitutes acceptance of the updated policy.

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By using OddJobzz, you acknowledge that you have read and understood this Refund Policy.

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